Shipping & Returns

• Please ensure at the point of checkout that your shipping address is correct. We will not be held responsible for packages that are last due to invalid addresses

• All orders with Vouloir Collection are processed within a 1-5 day time frame.

• Please note that goods are only shipped Monday - Friday, excluding bank holidays. Shipping times begin when you receive the shipping confirmation email.

• Please allow 7 working days before contacting us about your orders. Please be aware USUALLY items will arrive quicker than the estimate given above.

• All Orders are sent out using Royal Mail service. shipping confirmation will be sent via email along with tracking information.

• UK STANDARD DELIVERY £3.99: We aim to to post items 2-4 days after purchase

• UK EXPRESS DELIVERY £4.99: Same day despatch orders before 1pm

• INTERNATIONAL: At this moment we do not deliver outside the UK.

RETURNS:

• ELIGIBILITY: To be eligible for a return, the item must be unused, unwashed and in its original condition with all the tags attached.
• Returns are accepted within 14 days of the purchase date.

• INITIATING A RETURN: To initiate a return, contact our customer support on our contact page with your order number and the reason for the return,
• our team will then provide you with instructions on how to return your item.

• RETURNS SHIPPING: Customers are responsible for return shipping cost.
• We recommend using Royal mail tracked shipping service to ensure the safe return of the item.

• REFUND PROCESS: Refunds will be processed within 5 business days after the returned item,
• Original shipping costs are non-refundable.

• POLICY UPDATES: Our returns policy is subject to change, please check our website for the latest information
• For any questions or concerns about our returns policy, please contact us on our contact page. We appreciate your understanding and hope to provide you with a smooth and satisfactory return experience.

VOULOIR COLLECTION

These Terms and Conditions ("Terms") govern your use of Vouloir Collection, website www.vouloircollection.com and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

Product Information:
We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee that all information is error-free or complete. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

Orders and Payment:
By placing an order on our website, you agree to pay the specified price for the selected products, including any applicable taxes and shipping fees. Payment can be made using the available payment methods provided at checkout. Orders are subject to acceptance and may be declined at our discretion.

Shipping and Delivery:
We aim to process and ship orders promptly, but delivery times may vary depending on your location and other factors beyond our control. We are not responsible for delays or damages caused by shipping carriers. Once your order is shipped, you will receive a confirmation email with tracking information.

Intellectual Property:
All content on our website, including text, graphics, logos, images, and software, is the property of Vouloir Collection and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

Limitation of Liability:
In no event shall Vouloir Collection its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of products, even if advised of the possibility of such damages.

Governing Law:
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

Changes to Terms:
We reserve the right to update or modify these Terms at any time without prior notice. By continuing to use our website or purchase products after such changes, you agree to be bound by the updated Terms.

Privacy Policy

Vouloir Collection respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsite.com] or interact with our services.

Collection of Information:
We may collect personal information such as your name, email address, mailing address, phone number, payment information, and demographic information when you make a purchase, sign up for our newsletter, or engage with our website.

Use of Information:
We use the information we collect to process your orders, communicate with you about your purchases, provide customer support, improve our products and services, and personalize your experience. We may also use your information to send you promotional offers and marketing communications.

Disclosure of Information:
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also disclose your information to comply with legal obligations, enforce our policies, or protect our rights.

Data Security:
We prioritize the security of your personal information and take appropriate measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies:
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies, but please note that some features of our website may not function properly without cookies.

Third-Party Links:
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy:
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.